Optionaly, bring your own remote software!
Already have a remote access provider?
Supported Solutions include: Symantec PC Anywhere,
VNC, SSH/SCP, LogMeIn, TeamViewer, GoToMyPC, WebEx/PCNow, Goverlan Remote Control,
Radmin, Laplink, RemotePC, ShowMyPC, MyGreenPC, AccessRemotePC, Microsoft Terminal Services,
Some of these require you to send me a Viewer and/or Configure your network.
It may be much simpler if you download and use the one provided here.
Unsupported Solutions: Microsoft Remote Desktop
Kelly G. Allen has no issues with using your remote access software.
BYO Remote Access Software is not a problem; so if you don't trust the free solution provided here or just you want to use a differant one for any reason then I will still work with you. First you still should contact Kelly over the phone ( 702-748-7764 ) and then buy a Support Ticket with the form below.
Remote Assistance and Support Service
- Call 702-748-7764 so I can be ready for your connection.
- While in contact with me I will likely stay on the phone to help walk you through the next set of instructions.
- Use the Pay Now to the right to make a payment. After you have paid you will be sent back to this page.
- Download and Execute Windows Remote Help OR OSx Remote Help
Or use we can use your own remote access software.
- Optional instructions and information for:
MS Windows Info OR Apple OS X Info.
About the Windows Application
In the event that your antivirus warns you about this application it is a false positive. Your antivirus is probably set to warn you about Potentialy Unwanted Programs. The reason why this application falls under that category is becasue it has VNC remote control functionality built in which could be used for bad; but we will have it well under control and limits. However you can ignore your antivirus warning in this case becasue you want me to remote asist you and this application will not be accepting incomming remote connections from random and dangerous strangers.
See the full Virus Total Report from over 40 virus scanners.
NOTE: Windows Administrator Users UAC will confirm that you want to continue executing the application. In this case you should continue with execution. This is required for me to be able to assist you beyond UAC prompts. If you do not need to go beyond a UAC prompt then you can use this alternate Windows Remote Help v2 for Limited Users.
NOTE: Windows 'Limited User's UAC will prompt for an administrator account password. This is required for me to be able to assist you beyond UAC prompts. If you do not need to go beyond a UAC prompt then you can use this alternate Windows Remote Help v2 for Limited Users.
Once ran the program will live for up to 5 minutes waiting for a connection and for me to accept your session. If I do not Accept the session or we can not connect for some reason the application will terminate. The application will also automatically terminate once I exit the session or if I get disconnected.
NOTE: On Windows Vista, 7, 8, or Blue; Once the application dies windows may ask you if it installed properly; you may click CANCEL or THIS PROGRAM INSTALLED CORRECTLY, selecting REINSTALL USING RECOMMENDED SETTINGS will relaunch the application in XP compatibility mode. Don't worry, in this situation my remote help application didn't really install anything, it needed to run like an installer program to make this Reverse VNC (remote) connection work.
Instructions and Download for Windows.
- Run Windows Help Desk
If you do save it I suggest that you save it to your desktop.
In the event that you save the file, you will need to run it from the location you saved it.
Apple OS XTOP
About the Apple OS X - Help Desk
Once ran the program will push a VNC connection to my Listener Client so I can help you. You will have to close the VNC app on your own, but it will not be accepting connections even if you leave it open. This is best done by the STOP and then QUIT menu options of the program.
Instructions and Download for Apple OS X.
- Apple OSx Help Desk
Launch the 'OSXvnc' application for help.
You should be auto-connected if not choose to do a reverse connection to KGA.GotDNS.com